Privacy Policy

Cornershop Jamaica ("Cornershop," "we," "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, mobile applications, and related services — including the Cornershop JA customer app, Cornershop Delivery courier app, and Merchant Portal.

Who this policy covers

This policy applies to:

• Customers who browse, order, and receive deliveries through Cornershop JA
• Couriers who register, bid on, and complete deliveries through Cornershop Delivery
• Merchants who operate restaurants or stores on the platform
• Visitors to our website and anyone who contacts support

Information we collect

Depending on how you use Cornershop, we may collect:

• Account information — name, email address, phone number, password (stored securely), and profile details you provide during sign-up or onboarding
• Location data — delivery addresses, parish, map coordinates, and (with your permission) device location to show nearby merchants, track orders, or match couriers
• Order and transaction data — items ordered, cart contents, payment method selections, promo codes, delivery instructions, and order history
• Courier information — vehicle details, licence and insurance documents, verification selfies, earnings, ratings, and delivery activity
• Merchant information — business name, branch details, menus or catalog data, KYC documents, payout details, and staff access records
• Communications — in-app chat messages, support requests, and notifications you receive or send through the platform
• Device and usage data — app version, device type, IP address, and general usage patterns to keep the service secure and reliable

How we use your information

We use personal information to:

• Create and manage your account and verify your identity where required
• Process orders, payments, deliveries, and merchant fulfilment
• Enable courier bidding, live tracking, and customer–courier messaging
• Calculate earnings, process wallet balances, and arrange merchant payouts
• Send service updates, order status alerts, and security notices
• Improve platform safety, prevent fraud, and enforce our Terms and Conditions
• Comply with applicable laws and respond to lawful requests

How we share information

We may share information with:

• Other users — limited details needed to complete a delivery (for example, a courier may see your first name, address, and order items; merchants see order details for fulfilment)
• Service providers — payment processors, cloud hosting, mapping, identity verification, and customer support tools that help us operate the platform
• Authorities — when required by law, court order, or to protect the rights, safety, and security of Cornershop, our users, or the public

We do not sell your personal information. Merchant listings and public-facing business information are shown only as merchants choose to publish them in the app.

Location and permissions

Some features require location access or push notifications. You can manage these permissions in your device settings. Disabling location may limit features such as nearby merchant discovery, live tracking, or courier order matching.

Data retention and security

We retain information for as long as needed to provide the service, meet legal and tax obligations, resolve disputes, and enforce agreements. We apply access controls, encryption, and other safeguards consistent with industry practice, but no system is completely secure.

Your choices and rights

You may:

• Update profile, address, and account details in the relevant app or portal
• Manage notification preferences where available in your account settings
• Request access, correction, or deletion of your data by contacting us
• Close your account subject to outstanding orders, payouts, or legal retention needs

For privacy requests, email support@cornershop.app. We aim to respond within a reasonable time.

Children

Cornershop is not intended for users under 18. We do not knowingly collect personal information from children. If you believe a minor has created an account, contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated date. Continued use of Cornershop after changes take effect means you accept the revised policy.

Contact

Questions about this Privacy Policy? Contact Cornershop Jamaica at support@cornershop.app.